Privacy Policy

Operis Axis, LLC ("Operis Axis", "we", "us", or "our") operates the website at operisaxis.com. This Privacy Policy explains what information we collect, how we use and process it, and your rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws. For the purposes of the GDPR, Operis Axis, LLC is the Data Controller.

Information We Collect

We collect the following categories of information:

Contact and inquiry data

When you submit a contact form, we collect your name and email address. This information is used solely to respond to your inquiry and, with your consent, to send relevant information about our services.

Booking data

When you schedule a call through our booking system, we collect the information you provide at the time of booking, including your name, email address, and any details you choose to share. Booking data is processed by HubSpot. Their privacy policy is available at hubspot.com.

Payment data

When you purchase a service, payment is processed by Stripe. We do not store your card details. Stripe collects and processes payment information in accordance with their privacy policy, available at stripe.com.

Usage and tracking data

We use HubSpot to track website activity, including pages visited, time on site, and interactions with forms and links. This data is used to understand how visitors use our site and to improve our services. HubSpot may use cookies to collect this information. You can learn more about HubSpot's data practices at hubspot.com.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you request
• Schedule and manage discovery calls
• Process payments for services
• Understand how our website is used and improve it over time
• Send you relevant information about Operis Axis services where you have provided consent

We do not sell your personal information to third parties. We do not share your information with third parties except as described in this policy or as required by law.

Lawful Bases for Processing (EEA Users)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases of the GDPR:

• Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., submitting a contact form or agreeing to tracking cookies).
• Contract Performance: Where processing is necessary to fulfill a contract with you or take pre-contractual steps (e.g., managing bookings, delivering services).
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided they do not override your fundamental rights (e.g., maintaining site security, analyzing user trends to improve our services).
• Legal Obligation: Where processing is required to comply with our legal or tax obligations.

Cookies

Our website uses cookies to support analytics and tracking functionality provided by HubSpot. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the site.

Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

• HubSpot (booking & CRM): hubspot.com
• Stripe (payments): stripe.com
• HubSpot (CRM and analytics): hubspot.com

We are not responsible for the privacy practices of these services.

International Data Transfers

We are based in the United States and personal data we collect is transferred to and processed in the US. Our service providers (such as HubSpot and Stripe) also process data in the US and other countries. When transferring data from the EEA to countries outside it, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data.

Data Retention

We retain contact and inquiry data for as long as necessary to respond to your inquiry and manage our business relationship with you. You may request deletion of your data at any time by contacting us at the address below.

Your Rights (GDPR & International)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data (the "right to be forgotten").
• Right to Restrict Processing: You can request that we restrict how we process your personal data.
• Right to Data Portability: You can request transfer of your data to another service provider in a structured, machine-readable format.
• Right to Object: You can object to our processing of your data, particularly for marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Where our processing is based on your consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local Data Protection Authority.

To exercise any of these rights, contact us at:

Operis Axis, LLC
start@operisaxis.com

We will respond to all requests within a reasonable timeframe (typically within 30 days).

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, contact us at:

Operis Axis, LLC
start@operisaxis.com
operisaxis.com